I am wondering the same questions. It looks like a great 3D printer I want to buy one. My questions are also about support and parts. It states it is dual nozzle compatible, how do I buy another nozzle? What if a part breaks or I want to upgrade the printer, how to I buy parts. What about firmware updates and general support? How is the warranty covered if there is no contact? I read through your manual and it has a link to another 3D printer company for software. Where are you located? Do you have a phone number? I really would like to purchase this printer but I need information please. I can buy it on Amazon, if there is an issue, file a return but I would prefer not going through that. Again, it appears to be a great printer, high resolution, information please.
Thanks for your interest.We worked with the prototypes from last August,and we printed a lot of things and components, even though now many components are metal. We offer tech support, components and update support.
You can contact us via the Contact Us pages and we will reply as soon as possible.
On recommendation of a co-worker of my wife, I just bought this from Amazon and came here to register and check the forums. My wife's co-worker did a lot of research and has given this very high marks vs. competitive printers like the Flashforge Creator Pro. I saw a comment on Amazon question, about dual extruder and in it we were told an upgrade kit was coming (soon?). I'm pretty sure this is one of the better products to be marketed so poorly, because there is little info about it anywhere.
I would HIGHLY recommend you spend some time beefing up this site, getting info into these forums, and marketing this product. The last thing I want is to have problems 6 months down the road and find the company went under due to poor customer engagement management, poor marketing, and lack of information available for prospective buyers.